This customer is a famous tea brand in the world, who has more than 500 stores in Europe.
We got his first inquiry in 2015 that they need some recommendations for tea maker. But they felt not satisfied with our current designs. Therefore, our R & D department made more than 10 special designs according to the customer’s requirement. At last, they order 2 different designs, which are still the classic modles in the Europe now, even there are many other customers copying them.
Before we start to make mass production, customers asked for pre-production samples, but we met one problem: they feel puzzle about the logo's print position.... Actually, the logo of this product could be printed at four different positions: the top of lid, the side of the tea maker, the bottom of tea maker, or the side of the tea filter. In order to make the customer to make a choice easily and save time, we made four different samples free of charge. Our customer feel very happy about it. But the customer met another problem about packing. They wish the packing inner box looks more higher grade : not thick but hard enough at the same time. We gave some different packing way then help customer solve this problem. Finally, the first order is 5000 pcs tea maker, but the leading time is only 30 days!
During this 5 year, we help our customers constantly upgrade their products, making it better and better, and we refuse other customers’ requirement of copying this tea maker. More importantly, at the end of each year, we offerd special discount to them so that they can make a promotion for their products.
we grow up together, and we help each other every year. It looks like we are a family!
We got an inquiry from a customer in 2015, then he made a order (400 units quantity). Although his first order is small, we are sure he has potential. Because they paid attention to every detail. In our first year, they met some problems. In order to help him to be stronger, we promise to offer the best price and best leading time for his each order. Then he became more and more competitive. In addition, we gave some ideas for his logo/packing design, and we always offer a proposal to his products. We work together to make his products special and become a leader in Amazon.